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Advance Customer Experiences with Janata Wifi CXM
At Janata Wifi, we prioritize delivering proficient customer experiences through our CXM platform. Discover how our solutions facilitate the way Network Service Providers engage with their customers and increase user satisfaction.
CXM Dashboard
Gain real-time insights into network performance, user behavior, and support ticket analytics. With our intuitive CXM dashboard, you can seamlessly monitor and control key aspects of your network, ensuring optimal performance.
Karigor AI Copilot
Our copilot will work as your AI-driven assistant in network management and providing solutions. Streamline the identification and resolution of issues, ensuring a swift and efficient service experience. Let Karigor AI be your copilot in delivering faster service to your users.
Super Wi-Fi App
Experience our Super Wi-Fi App, a dedicated data collection agent and constant touchpoint for customers. This centralized hub ensures continuous engagement, reduces customer churn, and contributes to a seamless and personalized customer service experience.
Auto-Pilot
AI and ML-driven automation for easy network management. Detect and resolve issues proactively, ensuring a seamless internet experience for users. Let automation enhance the reliability of your network, minimizing downtime and maximizing customer satisfaction.
Benefits for Network Service Provider Partners
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Enhanced visibility and control over the last mile network.
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Improved customer support efficiency and reduced response times.
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Proactive issue resolution through AI and ML tools.
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Strengthened customer relationships with personalized support experiences.
Piloting Success
Janata Wifi has successfully piloted the CXM platform with Link3, engaging approximately 100 users. Our commitment to delivering value through innovative CXM solutions is evident in the positive feedback and engagement levels observed during the pilot phase.
FAQ
CXM refers to the practice of designing, tracking, and optimizing interactions to meet or exceed customer expectations. It involves understanding customer needs, collecting feedback, and enhancing overall satisfaction.
Our CXM tools use AI and ML to proactively detect and resolve network issues, contributing to a more automated last-mile network. This ensures a reliable internet connection for users
The Super App serves as a constant touchpoint for customers, facilitating data collection and reducing customer churn. It acts as a centralized hub for managing various aspects of the customer experience.
Janata Wifi's CXM includes authentication processes that ensure compliance with regulatory requirements, providing a secure and regulated user experience.
Yes, the CXM tools contribute to more efficient and responsive customer service by automating network troubleshooting and providing insights into user needs and preferences.
To get started with Janata Wifi's CXM solutions, you can reach out to our team through the provided contact channels. We'll guide you through the process of implementation and customization based on your business needs.
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